Every business relies on its customers or clients to sustain the flow. Without these people who patronize what it offers, there is no way that profit can be made. Definitely, letting this client base grow is the key to ensuring success of any endeavor. In any type of business, the growth of its number of customers is directly proportional to the growth of its coffers. It is extremely crucial then for the business owner to do everything in order to […]
Read moreTrading in swap contracts have been significantly impacted as a result of the recent changes in market trading and have changed as a result of these changes. Swap contracts have recently growing in popularity due to an increased sophistication on the part of borrowers, as well as due to all time lows on interest rates that many organizations are attempting to lock in. Swap contracts are often used as a way to lock in a fixed rate of interest on […]
Read moreCall centers are one of the most controversial businesses. While some argue about the validity or invalidity of outsourcing as a whole, others are enchanted by the horde of career options, possibilities and opportunities it offers to people. But, not too many understand a lot of commonly used terms of this domain quite specifically. In this article, I will write about two very commonly used terms – inbound call center and LDQs (the longest time you might have to wait […]
Read moreGoing above and beyond is often what it takes to improve customer satisfaction. Doing enough is okay, but exceptional service calls for exceptional measures. A great example of the need to improve customer satisfaction comes from my travels. I was staying at a boutique hotel in London and brought a stack of books to the concierge. I asked the young man, “How much it will cost to ship these books back to my home in Singapore?” He promised to have […]
Read moreCapital allowances are a tax-deductible expense to a business and consist of three elements enhanced capital allowances (effectively a form of a first year allowance), writing down allowance and annual investment allowance. A fixed asset is an asset used in the business that has an expected useful lifespan within the business of a year or more, this is recorded on the balance sheet of the business and we need to write this off to the profit and loss account as […]
Read moreFor many small companies, exhibiting has always been intimidating. They might want to gain the exposure that comes with attending the big conventions but the costs of purchasing, maintaining and using a custom exhibit are just too daunting. Rather than invest in something they can’t afford or never use, they skip the custom look and cobble together what they can from the marketing materials on hand. All too often, this gets them passed over in the convention hall. Sound familiar? […]
Read moreOne of the most important elements of a building’s exterior design is the signage. It is an announcement of the business, who it is and what it does. For retailers, this often makes the difference between shoppers stopping or driving by. When designing exterior retail signs, several elements should be taken into consideration to attract the right clientele to the business. Color The sign should reflect the corporate colors of the business. Using a white or light background with bold, […]
Read moreThe most important role in the call center business is that of the customers. Customers are the blood of the call center industry. Without customers, more specifically happy customers, call centers will go out of business. Take a center that is providing an ultra cheap service with horrible customer support, customer service always catches up and those businesses will eventually close their doors if they are not putting the customers first. To ensure customer retention, a client’s needs are first […]
Read moreA sales professional without desire is like an engine without fuel. Even the best engine will fail to perform when it is lacking the necessary fuel. An idle engine creates no momentum. Your sales efforts need momentum, not only to get things started but to keep things moving. Desire is your secret ingredient. Deeper desires create more powerful fuel. Everyone wants to succeed in sales, but not everyone “needs” to. A want is a wish; a need is a desire. […]
Read moreWithout customers, you have no business. The only way to keep your current customers and to create new opportunities is to assure your customers are happy. A smart way to provide excellent customer satisfaction is to hire a phone answering service. This provides your customers with a way to reach you all hours of the day. In a call center, the operators understand the importance of every call. One mistake on a telephone call can make your business suffer. Answering […]
Read more