London / Dubai / India — August 2026: The international brokerage industry is increasingly looking beyond traditional operating models as businesses seek efficient ways to manage customer support, technical operations and back-office functions across multiple markets.
At Prixim Global, Director Javed Khan says outsourcing can provide brokerage businesses with access to dedicated operational resources while allowing internal teams to concentrate on core business priorities.
In this interview, Khan discusses Prixim Global’s outsourcing strategy and its India-based delivery model.
Q1: Why did Prixim Global establish an outsourcing delivery center in India?
Javed Khan: India provides a strong environment for building technology and business-support teams. Our India Delivery Center allows us to develop dedicated resources for international clients and provide services that can operate across different markets and time zones.
Q2: What brand operates your outsourcing services?
Javed Khan: Our outsourcing services are provided through our dedicated brand ForexOutsource. The business has already catered to more than 30 brokerage companies.
We support brokerage businesses with multiple languages and 24×7 timezone coverage, which is particularly relevant for companies serving international customers.
Q3: What kind of services can a brokerage outsource through ForexOutsource?
Javed Khan: Depending on their requirements, companies can outsource customer care, live chat and email support, technical support, KYC and reporting, server management and complaint management.
The model is flexible, so businesses can choose the functions that make sense for their particular operational structure.
Q4: Why is 24×7 support important in the brokerage sector?
Javed Khan: A global brokerage does not necessarily operate within one country’s working hours. Customers can be located in different regions and may require assistance at different times. Our 24×7 timezone model is designed around this international operating environment.
Q5: How does multilingual support benefit brokerage companies?
Javed Khan: Communication is an important part of customer service. When a brokerage serves customers from different countries, multilingual support can make interactions more accessible and help businesses address diverse customer requirements.
Q6: Does Prixim Global provide technology in addition to outsourcing?
Javed Khan: Yes. Our technology portfolio includes MT5, Match-Trader, PriximTrader and prop trading solutions, along with hosting, CRM, website development, digital marketing and DevOps services.
Q7: How do technology and outsourcing complement one another?
Javed Khan: Technology provides the infrastructure, but businesses also need people and processes to operate it effectively. Combining both areas allows us to support different aspects of a brokerage’s requirements.
Q8: What is the future direction of Prixim Global?
Javed Khan: We want to continue expanding our technology and outsourcing capabilities and work with more international businesses looking for integrated solutions for brokerage and fintech operations.
About Prixim Global
Prixim Global, led by Director Javed Khan, is a technology, outsourcing and integration company serving brokerage, forex, fintech and prop trading businesses. Through ForexOutsource, its India Delivery Center has catered to 30+ brokerage companies, with multilingual and 24×7 timezone outsourcing capabilities.
*For more information, visit
https://www.instagram.com/priximglobal